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THE EXCEPTIONAL Creating a Business Your Customers Will Love is a straightforward exploration into the world of client services In today s business landscape where customer satisfaction is paramount this book is your practical guide to not just meeting but exceeding your clients expectations We re taking a journey that goes far beyond typical advice on client services and delving into the details of creating an experience that genuinely resonates with your customers In the opening chapters we break down the essence of client services moving beyond basic support to understand its pivotal role in business growth As we progress the focus shifts to the dynamic relationship between client services and sales a concept rarely addressed in many organizations We challenge conventional ideas about client loyalty emphasizing the importance of strategic appreciation for forging lasting connections At the core of the book lies the art and science of crafting an exceptional experience for your clients From making solid first impressions and setting client expectations to managing day to day client relationships each chapter provides practical insights and strategies Beyond theoretical frameworks we delve into the practical aspects of technology integration communication tactics and key performance indicators Whether you re a seasoned business professional or just starting out The Exceptional Experience equips you with the tools and knowledge to retain clients and turn them into advocates By the final chapters you ll discover how to build a client centric culture enhance organizational efficiency and create compensation plans for success This book is than a guide it s a roadmap to building strong relationships fostering loyalty and making your business one that customers not only like but actively support Get ready to rethink your approach to client services and embark on a journey toward business excellence The Exceptional Experience provides you with the insights and tools necessary to reshape your business and cultivate a community of satisfied loyal customers Exceptional Experience Creating a Business Your Customers Will Love
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Exceptional Experience: Creating a Business Your Customers Will Love By Michael G. Walker |
1962656926 |
9781962656924 |
English |
104 |
Kindle Edition |
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Librarian Note There is than one author by this name in the Goodreads database